Yodel Testimonials

Read what our clients have been saying about us.

Yodel Testimonials

Feedback is a key measurement of success and a way for us to identify areas for improvement. Our 'Have Your Say' customer satisfaction survey drives change throughout our business. Below is just some of the feedback we have received from our clients.

Pasta Evangelists

2020 saw Pasta Evangelists first Peak with Yodel and were impressed with the service received in the lead up to, and during the busy festive period as demand for their fresh pasta boxes increased.

Read more about what Pasta Evangelists said about Yodel

"Demand for our fresh pasta recipe boxes soared last year and Yodel’s expertise in handling food made them a hugely valued partner, especially throughout lockdowns and the busy holiday season. They consistently go the extra mile to meet customer expectations and we look forward to working with them to bring our fresh boxes to more homes in the year ahead."

Alessandro Savelli

Founder and CEO, Pasta Evangelists

tails.com

Over the last 6 years, tail.com and Yodel's relationship has grown, with a strong focus on partnership.

Read more about what tails.com said about Yodel

From placing customer satisfaction at the center of decision making to the operational support we receive during peak periods, Yodel has continued to build on the quality of service that we expect and value for  tails.com customers across the UK. When 2020 proved a challenge, with significant peaks from Covid-19 and Brexit impact, we drew on the strength of that partnership to work together and successfully deliver high volumes on time"

Daniel Gainor,
General Manager of Manufacturing Operations

 

Marshalls

We worked with Marshalls to increase their parcel capacity since they have grown both their live plant and garden accessory offerings.

Read more about what Marshalls said about Yodel

"Marshalls and Yodel have been working together for the last 15 years.  Throughout, Yodel have supported the changes we’ve experienced in product mix, allowing us to grow both our live plant and garden accessory offering and have become a key delivery partner for us.  During the recent COVID-19 pandemic, Marshalls saw a huge surge in order volumes and we’re really pleased with the support we received from our Yodel account manager and the rest of the Yodel team to help us deliver gardening products to our customers during this difficult time.  Yodel worked with us to increase our parcel capacity into the delivery network and the service performance we received for these parcels was in excess of 99%.  We look forward to continuing this strong partnership into 2021 and beyond."

Michelle Kenna

General Manager, Marshalls

Missguided

Missguided needed to keep ahead of their competitors, delivering a service catered to their specific customer needs.

Read more about what Missguided said about Yodel

"Having partnered with Yodel since 2015, Missguided have enjoyed a consistently reliable service combined with a complete understanding of our business and our customers’ needs. This understanding was very much apparent when we worked collaboratively to create Missguided’s ‘Friday Night Girl’ and ‘Saturday Night Girl’ services, which allowed our customers to select pre-noon deliveries on set days. This allowed Missguided to keep ahead of our competitors by delivering a service tailored to our specific customer needs. 

The effortless relationship we enjoy with our Client Director allowed this opportunity to happen and as a partnership, we’re open and honest and share information collaboratively for the good of both businesses. The recent introduction of Yodel’s client portal, eRin, further embraces transparency on Yodel’s part and showcases how Yodel is investing in improving the delivery experience. 

Going forward, I’m looking forward to developing the relationship further in order to get to a perfect delivery proposition."

Karl Harwood

Head of Distribution & Supply Chain, Missguided

Selazar

Selazar aim to provide their customers with a fantastic delivery experience, both in the UK and further afield.

Read more about what Selazar said about Yodel

"We always recommend Yodel to our eCommerce customers.  Our end-to-end fulfilment solution relies heavily on the high standard and quality service provided by Yodel.  We have recently added international deliveries to our offering and Yodel could not have been more helpful in facilitating this process.  Our aim is to provide excellent service while keeping costs low, and by partnering with Yodel, our customers have access to a high quality, affordable and trustworthy courier.”

Jack Williams

CEO, Selazar

 

Read more about Selazar's service offering here

Nova Blooms

Nova Blooms needed a delivery partner to support their growth from sending flowers, to fresh produce.

Read more about what Nova Blooms said about Yodel

“After working with Yodel for many years whilst in other roles, I was aware of the great service provided, especially for flowers. After setting up Nova Blooms in the Summer of 2019, I got in touch with Yodel & we have worked well together ever since.

Our Account Manager is extremely supportive and whenever we have a new idea on how to expand our service, she is always on hand to advise. When we approached her with our idea of expanding into delivering fruit & vegetable boxes, she was enormously helpful. Since then, we have grown from sending 1 box a day to 1,000 a day.

The setup to send fresh food boxes was simple as we were already sending through the network so we could start shipping straight away. The success of the fruit & vegetable box service has encouraged Nova Blooms to expand our product offering with fresh meat & bread, soon to be included. Through collaborative working with Yodel, we are confident that our customers will continue to be delighted with their fresh food being delivered directly to their door.”

Take a look at the Nova Blooms website here.

Iionel Lucaci

Director, Novablooms.com

Serenata Flowers

Serenata Flowers needed a partner to ensure a high quality, next day delivery service for their customers.

Read more about what Serenata Flowers said about Yodel

“Valentine’s Day is one of our most important gifting occasions of the year and Yodel’s excellent service has enabled us to have another hugely successful year. Yodel helped us safely deliver tens of thousands of fresh bouquets from romantics across the UK. They run a tight ship, sending supervisors to our warehouses to ensure all trailers leave on time and provide real-time tracking for our customers. Mother’s Day is our biggest gifting occasion and is rapidly approaching; with Yodel’s help, we're confident this year will be another roaring success.”

Take a look at Serenata Flowers website here

Martin Johansson

Managing Director, Serenataflowers.com

 

eflorist

eflorist needed a carrier to help succeed in reaching their Mother's Day customer service goals

Read more about what eflorist said about Yodel

Valentine's Day is one of our most crucial times of the year at eFlorist. This Valentine's Day Yodel made a real difference for us with a record amount of deliveries and were a key partner in enabling us to grow our business by 20% YOY."

Have a look at eflorist's range here

Paul Isaia,

UK Regional Director at eflorist

Arena Flowers

Arena Flowers needed full support during their busy Valentine's and Mother's Day periods.

Read more about what Arena Flowers said about Yodel

"I fully appreciate that this is a challenging day for you all so briefly wanted to place on record our appreciation for the support you've provided Arena across the past 48-72 hours. I think I'm correct in saying that we hit every single trailer slot booked and loaded each one ahead of schedule, despite this being our biggest ever week. 

This is remarkable and reflects not only the tightly run operation in our business but also the excellent support provided by your team on the ground and that should be acknowledged.

I hope you're able to reflect on a job well done later today, as the final consignments are successfully delivered"

You can check out Arena Flowers range here.

John Hackett,

Managing Director, Arena Flowers Ltd.

 

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