Am I eligible for an exchange?

You will need to get in touch with your parcel's sender to find out if you are able to exchange your item.


How to exchange a parcel?

Your sender will provide all of the information you will need to arrange a parcel exchange with us. The label you will need to attach to your exchange will be provided to you by our driver when the exchange is made.


Is there a cost to exchange a parcel?

This will depend on your sender. You will need to get in touch with your parcel's sender to find out if there is a cost for this service.


How long will my exchange take?

That depends on your sender

Your return should reach the sender within a couple of days. You can track your return's progress using the tracking number that is on the label the driver will give you to attach to your return, through entering it on our tracking page.


Can I track my exchange?

Yes - of course

All parcels sent through the Yodel network can be tracked. The tracking number will be on the label given to you by our driver to attach to your return. Use this parcel number to track your return's journey back to your sender on our tracking page.


Can I take my exchange item to a Collect+ store instead?

You may be able to. We suggest that you get in touch with your sender to find out more information.


Related topics: Tracking

If you haven't been able to find what you have been looking for, get in touch with our Customer Service team via a channel that suits you