I'm not in

If I’m not in, what will happen to my parcel?

What options do I have to manage my parcel delivery?

Depending on the service your sender has used, you may be able to amend your delivery details before your delivery is attempted by our driver. Head to our tracking page and see what options are available to you.


Can you leave my parcel in a safe place?

Depending on the service your sender has used to deliver your parcel, you may be able to tell your driver of a preferred safe place to leave your parcel before we attempt to deliver. Enter your parcel number on our tracking page to see if you are able to enter this information online. If you provide a safe place suggestion, it will need to comply with our safe place guidelines of the locations being out of sight of passing traffic and that the parcel wrapping will remain dry in any wet weather.

If your delivery doesn't require a signature and you haven't already specified a safe place, then our driver may leave your parcel in a safe place on your property and leave a card at the delivery address with details of where your parcel has been left.

Examples of suitable safe place locations are:

Front Porch
Back Porch
Shed, Garage

If your sender has requested a signature as proof of delivery then our driver will not be able to leave your parcel in a safe place. In this instance, they will attempt to deliver your parcel to a neighbour who will be asked to sign as proof of delivery. Your driver will post a card through your letterbox in this instance to inform you of which neighbour your parcel has been delivered to.


Can I call the driver directly?

If your parcel is being delivered by one of our neighbourhood couriers, you will be able to call or text your courier prior to your delivery. Enter your parcel number on our tracking page to see if this option is available to you. 

If you have missed your delivery and have received a green calling card then the courier's mobile number will be written on the card for you to call or text to rearrange your delivery. Their number will also be available on our tracking page.


If you haven't been able to find what you have been looking for, get in touch with our Customer Service team via a channel that suits you


Related topics: Redelivery, Collection & depot information